Frequently Asked Question

The VPN client can be installed on any SDSU managed devices and personal devices as well. The installation guide for VPN is provided here

CONNECTING TO SDSU VPN
I.SETTING UP VPN
STEP 1
Browse to https://vpn.sdsu.edu and log in with your SDSUid identifier (do not append "@sdsu.edu" to your username). For example, if your SDSUid is "john.doe.test@sdsu.edu", use "john.doe.test" to log in.

STEP 2
Download the appropriate GlobalProtect client for your platform. **Please note that installation of GlobalProtect requires admin level access.**

STEP 3
Locate the GlobalProtect Software downloaded on the previous step and install it.

STEP 4
When you are installing the program, accept all the default values by clicking Next, and when the installation is complete, click Close. **Note: You may need to reboot your computer.**

STEP 5
If you do not see a pop-up for the GlobalProtect program, click on the system tray to display the icon list and select the GlobalProtect icon (globe). Enter the portal address of vpn.sdsu.edu in the box and click on Connect (You do this step only once).

STEP 6
At the Sign In, type your SDSUid without the “@sdsu.edu” part and the password. Click on Sign In.

STEP 7
You may see a second request to Authenticate. Type your SDSUid without the “@sdsu.edu” part to the username and type "PUSH" to receive a DUO push from your phone to sign in.

STEP 8
You are ready to access campus resources via the SDSU VPN. When you are connected to the VPN, you will have access to all campus resources that are not protected by an internal campus firewall. In addition, you should be able to access all resources that are available to the SDSU community at-large or the public Internet (like www.sdsu.edu, police.sdsu.edu, newscenter.sdsu.edu, etc.). Access to resources that are behind internal firewalls may require additional coordination with your IT support staff.

Contact Info
If you are having problems please email the IT Security Office at security@sdsu.edu.
A publication from IT Security Office, San Diego State University, San Diego, CA, USA ©2019