Frequently Asked Question

1. Remote User Classifications:
   1. Students: If you need to use a specific software for a course but don't have access to it at home, you can use the High-Performing-Desktop computers in the 24/7 Area Library instead. These computers should have all the engineering software that are available for engineering courses. If for any reason, the software is not listed or unavailable, you can submit a ticket here requesting it to be added or updated. Else, if you need to use the lab computer for research purposes and have to use remote access, please proceed to "Researchers" classification.
   2. Faculties: Please submit a ticket here specifying which computer(s) you want remote access to (Name, Service Tag, E-Tag & IP address) and proceed to the instructions below.
   3. Researchers: Please submit a ticket here specifying which lab you're currently working in, the computer's specifications (Name, Service Tag, E-Tag & IP address) with a written approval from the lab's Principle Investigator and proceed to the instructions below.
2. Prerequisites:
   1. Software Installation: 
      1. Windows OS: Link (Microsoft Remote Desktop from Microsoft Store)
      2. Mac OS: Link (Windows App from Mac App Store)
   2. VPN Installation: https://security.sdsu.edu/services/virtual-private-network
3. How to setup remote access:
   1. For Windows:
      1. Run "Remote Desktop" from your start menu, by pressing the Windows icon on your keyboard, type "Remote Desktop" and press enter.
         1. On the top-right corner, there should be a "+ Add" button and you click on it to setup a device for remote access.
      2. From here, you can just enter the IP address of the computer that you want to remote into and leave everything else by default, and click "Save" at the bottom.
      1. You can also setup a Display name if preferred and/or setup a user account here so it will automatically log you in but this tutorial will only shows basic steps.
      3. Once you've clicked "Save", it should take you back to the home screen and there should be a computer show up under "Saved PCs". 
      4. Click on the computer you have just added, the app will prompt you to login as below:
         1. Username: "azuread\youremail@sdsu.edu"
         2. Password: same as your SDSU Email
      5. After you've entered the login information, it will prompt up this dialog, just click "Connect anyway" and you should now being able to remote into the lab computer!     
   2. For Macs:
      1. Press Commands and Space at the same time to bring up the search bar or just click on the search icon on the top right of your screen and type "Windows App", you should now see this screen: 
         1. You can click "Skip" or read it to get familiar with the software features.
            
      2. After you've skipped the tutorial or finished reading it, click "Devices" on the left navigation bar, then click "+" icon and "Add PC" like below: 
      3. From here, you can just type in the IP address of the computer you want to remote in and click "Add": 
      4. After you've clicked "Add", it will take you back to the home page and from here, you can click on the computer to start the remote access session: 
      5. When prompt to login, you can enter the login information as follow:
         1. Username: "azuread\youremail@sdsu.edu"
         2. Password: same as your SDSU Email
            
      6. After you've entered the login information, it will ask you to confirm the remote certification, you can click "Continue" and it will take you to the remote session!

Congratulations! You should now be able to remote into any lab computer with this tutorial!

For further inquiries, please submit a ticket here so we can further assist you!