Frequently Asked Question

1. Remote User Classifications:
   1. Students: If you need to use the lab computer for research purposes, please submit a ticket here requesting for remote access with the professor's approval (Principle Investigator) and specify which computer(s) you want remote access to (Name & E-Tag).
      1. If you need to use a specific software for a course but don't have access to it at home, you can use the High-Performing-Desktop computers in the 24/7 Area Library instead. These computers should have all the engineering software that are available for engineering courses. If for any reason, the software is not listed or unavailable, you can submit a ticket here requesting it to be added or updated.
   2. Faculties: Please submit a ticket here specifying which computer(s) you want remote access to (Name & E-Tag) and proceed to the instructions below.
   3. Researchers: Please submit a ticket here specifying which lab you're currently working for, the computer's specifications (Name & E-Tag) with a written approval from the lab's Principle Investigator and proceed to the instructions below.
2. How to setup VPN for RDP:
   1. VPN Access: If you have been prompted to create a ticket from user classifications, you should automatically be added to the VPN group.
   2. VPN Installation:
      1. Windows OS: https://ost.sdsu.edu/kb/faq.php?id=2
      2. MacOS: https://ost.sdsu.edu/kb/faq.php?id=98
3. How to run RDP:
   1. For ID/AD/Hybrid Connection: https://ost.sdsu.edu/kb/faq.php?id=97
   2. For AAD Connection:
      
      1. Step 1: Press the windows icon on your keyboard or navigate to the search bar at the bottom left of your screen, type "RDP" and click "Open": 
         
      2. Step 2: Enter the IPv4 address of the computer you want remote access to, you can retrieve this information by going to the Command Prompt, type in "ipconfig /all" and find the "IPv4 Address: ... (Preferred)" line.
      3. Once you've clicked connect, you will be prompting to login:
         1. Use your SDSU credentials (The same SDSU credentials you use for SDSU email) and add a prefix "AzureAD\" to it, for example "AzureAD\name@sdsu.edu".
      4. Click "Yes" on the "Security Certificate" window and you should now have remote access to the that specific computer.

For further inquiries, please submit a ticket here so we can further assist you!