Welcome to the College of Engineering IT Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Campus IT Security — Endpoint Management Project
In alignment with the SDSU Strategic Plan priority "We Are SDSU," the Endpoint Management Project is committed to transitioning to cloud-based endpoint security, device management, and authentication systems to enhance security and device management practices all SDSU desktops, laptops, and tablets. These systems include Microsoft Defender Security Center, Jamf Pro, Microsoft Endpoint Manager, ManageEngine Patch Manager Plus, and Azure Active Directory. For more detail click here.
Server Status
| license servers | Operational | 10/2022 |
| jason.sdsu.edu | Operational | 10/2022 |
| volta.sdsu.edu | Operational | 10/2022 |
Room Number: E-223 & E-224
Virtual IT Help Desk
Engineering Help Desk: 619-594-0975
(Monday-Friday, 8:00 AM -4:30 PM):
Meti Belay
https://sdsu.zoom.us/j/6195948220
Luan Bui - Student Assistant
Monday: 1:15 PM to 3:45 PM
Tuesday & Thursday: 2:00 PM to 4:00 PM
https://SDSU.zoom.us/j/8583574693
Luan Lam - Student Assistant
Monday & Wednesday: 12:00 - 2:30 PM
Tuesday & Thursday: 2:00 - 4:30 PM
https://SDSU.zoom.us/j/5909257113
Garrett Leach - Student Assistant
Monday: 1:00 - 5:00 PM
Tuesday: 9:00 AM - 2:00 PM
Friday: 10:00 AM - 3:00 PM
Teamviewer Quick Support