Welcome to the College of Engineering IT Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Campus IT Security — Endpoint Management Project

In alignment with the SDSU Strategic Plan priority "We Are SDSU," the Endpoint Management Project is committed to transitioning to cloud-based endpoint security, device management, and authentication systems to enhance security and device management practices all SDSU desktops, laptops, and tablets. These systems include Microsoft Defender Security Center, Jamf Pro, Microsoft Endpoint Manager, ManageEngine Patch Manager Plus, and Azure Active Directory. For more detail click here.

Server Status

license serversOperational08/2022
jason.sdsu.eduOperational08/2022
volta.sdsu.eduOperational08/2022

Virtual IT Help Desk

Engineering Help Desk: 619-594-0975

(Monday-Friday, 8:00 AM -4:30 PM):

Ku Moua

https://SDSU.zoom.us/my/kmoua

Meti Belay
https://sdsu.zoom.us/j/6195948220

Luan Bui - Student Assistant 

(Tuesday & Thursday: 1:30 PM to 5:00 PM)

https://SDSU.zoom.us/j/8583574693 

Adrian Shina - Student Assistant

(Thursday 10:00 AM - 5:00 PM)

https://SDSU.zoom.us/j/85169829666

Luan Lam - Student Assistant

(Monday & Wednesday: 12:00 - 2:30 PM |

Tuesday & Thursday: 2:00 - 4:30 PM)

https://SDSU.zoom.us/j/5909257113

Teamviewer Quick Support

https://download.teamviewer.com/download/TeamViewerQS.exe